First time at Toolbox
Please come for your first class 15 minutes prior to your appointment to fill in the mandatory client form and waiver. If you can’t handle the 15 minutes, please print, fill up and bring them to class.
24 Hour Cancellation Policy:
All Cancellations must be made with at least 24 Hour notice. Failure to do so will result in a full session charge. We regret that we cannot make exceptions to our 24 Hour Cancellation Policy. Same policy applies to No Shows. You can cancel over the phone by calling 202-664-3808 or by using this form.
If you have an illness or emergency, you are allowed two missed classes per calendar year with no penalty. You must call or email the studio to request the waiver.
All purchases and deposits are non-refundable. Exchanges can be made for upgrades or other packages.
Returned Check Policy
If your check bounces for insufficient funds, there will be a $35 fee. If the check is redeposited and returned again, there will be a $40 fee plus the original check amount (and the first returned check fee). Cash or credit card payment for all future lessons will be required.
*Mandatory Client Form and Waiver